Refund policy
Big O Trading 787 applies the following returns and refunds policy:
- There may be occasions when Big O Trading will authorise a return of a product. Typically this will be when the product is proven to be faulty. All returns are at the sole discretion of Big O Trading.
2. If a customer has a faulty product that needs to be returned, the customer must email tonny@bigotrading787.co.za providing their contact details and outlining the fault. If the request meets the criteria, an RMA (Return Merchandise Authorisation) will be sent to the customer authorising the return. If the request is rejected, the customer will be advised accordingly.
3. If a return is approved, it will be supported by an RMA with a unique number. This number will be given to the customer as reference of approval.
4. An RMA will only be considered if the stock is returned within 7 days of invoice.
5. Notwithstanding the granting of this approval, if the product is found not to be faulty, a credit will not be granted and the customer will be responsible for all delivery costs, including the cost of returning the product to the customer.
6. Big O Trading reserves the right to administer a handling fee.
7. When the product is returned to Big O Trading, it must be accompanied by a copy of the Big O Trading invoice as well as proof of payment. If the return is made by a customer who has an account with Big O Trading, the RMA will only be issued if the account is up to date.
8. Refunds for COD accounts will be made on Fridays. All other refunds will be by way of a credit to the customer's account, finalised by the statement run for that month.
Your consumer rights: Nothing in this policy limits or replaces your rights under the South African Consumer Protection Act (CPA), which continue to apply where you are a consumer as defined in that Act - including your right to return unsafe or defective goods.