Returns

• Timeframe: Returns are generally accepted within 7 days of purchase,
• Condition: Items must be unused, in original packaging, and with proof of purchase (receipt or invoice).
• Faulty/Damaged Goods: Under the Consumer Protection Act, customers have the right to return defective products for repair, replacement, or refund within 6 months of purchase.
• Non-Returnable Items: Certain products (e.g., underwear, perishable goods, or digital content) may be non-returnable due to hygiene or licensing restrictions.
• Refund Process: Refunds are usually processed via the original payment method and may take up to 7–14 business days.

Refund Policy for Retail in South Africa
Refund policies in South Africa are governed by the Consumer Protection Act (CPA) 68 of 2008, which ensures consumer rights regarding product quality, fair returns, and refunds. Below is a breakdown of how refunds typically work in retail stores.